Download Now! Introducing Contact Center Tunes!
FULL CONTACT -- Greg Levin's critically acclaimed book!
• Find out what the “must-have” metrics are, how best to measure them, and how to set and achieve your objectives for each.
• Gain insight into the art of workforce management, and why you shouldn’t giggle when you hear the term “shrinkage”. • Get innovative recruiting tips to attract candidates who possess much more than just a pulse. • Learn why “quality monitoring” is a misnomer, and why your customers should be helping to coach your agents. • Find out how to master the email and chat channels despite having semi-illiterate agents. • See how to develop self-service apps that don’t self-destruct. • Develop a solid Social Customer Care strategy that ensures your organization won't be ruined on Twitter or Facebook. • Discover why you should kick many of your best employees out of the contact center. Read more... |
"Greg's songs are hilarious! He is a genius." -- Greg's wife.
"I love Greg's songs. I just wish he'd call more often" -- Greg's mother. Contact Center Tunes is Greg Levin’s trademark contact center comic relief – put to music! Greg brings you one-of-a-kind song parodies that simultaneously satirize, glorify and pay homage to contact centers and the customer care profession. Each of Greg’s songs contains original, hilarious lyrics about contact center life – all set to the tune of popular songs. They are guaranteed to make you and your team laugh – and learn. Greg’s songs are perfect for morale-boosting meetings, training classes, coaching sessions, contests, and for getting your center’s party started right during National Customer Service Week and other celebrations.. Download some CC Tunes today -- there is no better way to inspire the entire frontline and help everybody cut through the stress that’s so inherent in this challenging profession. Please read the bold print: Greg Levin is supportive of contact center professionals using his songs internally to increase office morale and inspire/educate employees. However, Contact Center Tunes are not to be used to market your business or to be played at a contact center conference or event without the express written consent of Greg Levin. The sharing of Greg Levin's song files after purchasing/downloading is also strictly prohibited. If you are not sure about what is approppriate, please use the form below to contact Greg. Do you have a special event and would like to commission Greg to write a song? Contact him below for pricing. |
